POSITIVE APPROACH, KEY TO SUCCESS
BY P S SUNDAR
Mr N Balachandran, retired Joint Director of Rural Development, has written this to me from Kumbakonam:
"On Nov 8, 2013, I had been to Kumbakonam Head
Post Office around 1.30 pm to remit money in a Savings Bank Account. The counter with a Board indicating
continuous working hours between 9 am and 4 pm was vacant. As I was told that the concerned Staff Member had gone for lunch, I waited for more than half an hour patiently. Thereafter, I approached the
Postmaster who was polite. He searched for the Staff and discovered him engaged in a chat after the lunch. The Postmaster requested him to resume
his work. The response of the Staff member seemed very casual
as he took his own time to resume his seat. The
treatment meted out by a young Staff member towards his Senior Officer, who is
of middle age, and that too in front of the Public, speaks for itself volumes
of the deteriorating work culture nowadays, among youngsters.
"I
had similar experience in a nationalised bank at Kumbakonam , where the Staff
Member was rude. There also, the Manager apologised for the staff's erratic
behaviour. It is high time that there should be training for junior Staff members to effect value-orientation
and attitudinal changes".
While Mr Balachandran has titled this as 'Deteriorating work culture', I am reminded of my following article on 'positive approach' published in The New Indian Express issue dated April 30, 2011, where he also figures.
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